MEET BRANDON
Brandon Jean-Bart (he/him)
INDEPENDENT CONTRACTOR
Areas of Expertise
Client Intake & First Contact Coordination
Scheduling & Access Support
Insurance & Billing Assistance
Confidential, Professional Communication
Administrative Systems Support
ABOUT Brandon
As the Project Coordinator at Aurora Counseling, I am often the first person clients connect with, and I take that role seriously. My goal is to make the process of starting and continuing therapy feel as clear, calm, and supportive as possible. I help guide clients through intake, consultation, and clinician availability with care and respect, offering timely responses and clear information so that logistical steps never feel overwhelming or discouraging. I understand that reaching out for support can be vulnerable, and I strive to ensure every interaction feels compassionate, organized, and human.
I do my best to support clients with non-clinical administrative needs related to scheduling, insurance, and billing, helping reduce common barriers to care such as long wait times, inadequate administrative system support, and limited follow-up communication. I treat all shared protected health information with strict confidentiality and sensitivity, recognizing that even administrative conversations can involve deeply personal details. My role is to be a trusted point of contact—someone who helps remove obstacles rather than create them—so clients can engage with their clinicians feeling supported, informed, and cared for from the very beginning.
EDUCATION
Bachelor of Science, Public Health, University at Buffalo
